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Welcome to Meralco Online

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Learn more about Meralco Online

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Explore Meralco

  • Meralco Business Partners Segment For Biz

    For BIZ Partners

    5-499kW capacity

  • Meralco Corporate Partners Segment For CBG

    For Corporate Partners

    Above 500kW capacity

Latest Announcements as of Dec 21, 2020

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  2. Latest Announcements as of Dec 21, 2020

To further clarify the new announcement on disconnection, see details below to help you manage your bills. You may also use the tool below to find out your new grace period and IP due dates.

 

To get your results, please select your consumption for the months of November and December.

Bills falling due within ECQ/MECQ Period: March 1 to May 31, 2020 and MECQ Period: August 1 to August 31, 2020

 

Frequently Asked Questions

For FAQs for Biz Customers, click here.

For FAQs for Corporate Partners, click here.

What are the latest announcements on disconnection?

For customers with 200 kWh and below consumption in their December 2020 bill, there will be no disconnection for unpaid bills (regular and ECQ/MECQ) until January 31, 2021.

For customer with 201 kWh and above consumption in their December 2020 bill, and with unpaid regular (non-ECQ/MECQ) bills, there will be no disconnection until December 31, 2020, following the ERC Advisory on October 29, 2020.

However, Government Offices, Government Agencies, Government Owned-and-Controlled Corporations (GOCCs) and other Government Instrumentalities are not covered by these disconnection updates and payment extensions.

Where do I find my consumption information to know which consumption bracket I belong to?

Please check the consumption reflected in your December 2020 bill. This can be found on the first page of your bill, under the Billing Info table labelled "Total kWh".

Total kWh

What does the 30-day grace period mean?

If you have any unpaid ECQ/MECQ (March 1 to May 31, 2020) and MECQ (August 1 to 31, 2020) electricity bills, you are entitled to a 30-day extension as follows:

  • If your original ECQ/MECQ installment plan ended on or before October 15, 2020, you are entitled to a 30-day extension from October 29, 2020.

    For example:
    • Your ECQ/MECQ Installment Plan was due October 15, 2020.
    • You were not able to settle payment.
    • You are given a 30-day extension from October 30 to November 28, 2020. Your new due date is November 29, 2020.

  • If you have an ongoing ECQ/MECQ installment plan, you are entitled to a 30-day extension from the last due date of your installment plan.

    For example:
    • Your ECQ/MECQ Installment Plan is still ongoing and is expected to end on January 15, 2021.
    • You are not able to settle payment by January 15, 2021.
    • You are given a 30-day extension from January 15, 2021 to February 14, 2021. Your new due date is February 15, 2021.

  • If you have an unpaid balance falling due within MECQ (August 1 to 31), you are entitled to a 30-day extension from October 29, 2020.

    For example:
    • You have an unpaid August 6, 2020 bill.
    • You are given a 30-day extension from October 29 to November 28, 2020.

If we can be of further assistance, please contact us through any of our channels specified below or through your Relationship Manager or Biz Partner Manager. We are committed to resolve your concerns at the soonest possible time.

  • Message us on Facebook and Twitter
  • E-mail us at customercare@meralco.com.ph
  • Reach us through our 24/7 residential hotline 16211 and our business hotline 16210
  • Visit our Meralco Business Centers

What if I don't want to avail of the 30-day grace period?

In the ERC Advisory dated Oct 29, 2020, customers who have the ability to pay are encouraged to settle their bills within the original due dates to help manage the cash flow in the energy supply chain and ensure the continuous supply of electricity.

Please refer to this page for a list of available payment channels.

What will happen if I can't pay the ECQ/MECQ bills after the 30-day grace period?

After the 30-day extension, any unpaid balance from ECQ/MECQ bills will automatically be converted into three (3) equal monthly installments. Please refer to your bill for the installment plan payment schedule.

We will also be sending an Installment Payment letter before your IP due date with the following details:

  1. Your balance
  2. Installment amounts and respective due dates

There will be no interest, penalties, fees or any other additional charges.

Will my service be disconnected immediately after a disconnection notice?

No, it will not be disconnected immediately upon receipt of the Disconnection Notice (DN).

The disconnection date is indicated in the DN that you will receive.

To enjoy uninterrupted service, please pay your bills on or before the due date. Click here for our Payment Channels.

I lost my Installment Plan Payment Schedule. Can I be provided a copy?

Please get in touch with us via the following channels to request for a copy of the Installment Plan Payment Schedule:

  • Email us at customercare@meralco.com.ph
  • Facebook and Twitter

Total kWh
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